When Dispatching Goes Down, Trucks Don’t Roll
Flat-rate managed IT for home services companies with 1 to 50 employees — from an IT company that already knows ServiceTitan, Housecall Pro, and FieldEdge.
Your business runs on dispatching software, field service platforms, and mobile devices. When those systems go down, trucks don’t roll, phones go to voicemail, and revenue disappears by the hour.
Dealing with a problem right now? Call (803) 881-3771 — you’ll get a straight answer on whether we can help and what it would take. Not a sales pitch.
The daily cost
You Started a Home Services Company — Not an IT Department
The front office loses hours every week to frozen screens, software that won’t sync, and password problems nobody was hired to solve. Field technicians can’t pull up job details. Dispatch is running on a workstation that takes five minutes to boot.
The tools the business depends on — dispatching, estimating, GPS tracking, payment processing — are all cloud-based, all holding critical data, and completely unmanaged.
You don’t carry the same regulatory burden as a medical practice or an insurance agency. You carry operational complexity that most IT companies don’t understand, and downtime that costs money by the hour rather than by the incident.
The program
Six Controls. Nothing You Don’t Need.
The same six controls go into every managed agreement, mapped to what your framework requires and configured around the software your team already uses.
Multi-Factor Authentication
On every account that holds sensitive data — email, banking, accounting, practice management, cloud storage. Paired with a password manager so your team isn’t drowning in credentials.
Automatic Security Updates
Unpatched software is now the single most common way attackers get in. Patches applied when they’re released, not queued for a testing cycle that never happens.
Email Security & Training
Technical filtering in Microsoft 365 or Google Workspace, plus staff training built on education and positive reinforcement — not fake phishing tests designed to catch your employees failing.
Backup & Recovery, Tested Quarterly
Critical data backed up in two locations, tested every quarter, documented, and reported to you. A backup that’s never been tested isn’t a backup. It’s a hope.
Restricted Admin Access
Your employees don’t need the ability to install software or change system settings. Restricting admin access eliminates an entire category of problems before they start.
Your Three Core Documents
An incident response plan, a password policy, and an offboarding checklist. Who to call when something goes wrong, how your team handles credentials, and how to kill access the day someone leaves.
Compliance
Your IT Company Already Knows the Home Services Industry
Soda City Systems shares ownership with Cut Throat Marketing, a digital marketing agency that works exclusively with home services businesses — HVAC, plumbing, electrical, roofing, pest control, and landscaping companies across the Columbia area.
That shared ownership means the people running your IT have spent years inside this industry, working with the dispatching software, field service platforms, and mobile-dependent workflows these businesses run on every day. We already know why a system migration during peak season is a bad idea, and we already know what happens to your day when the dispatch board goes dark.
You take payment cards, which means PCI DSS obligations sit on your business too. The six controls cover most of what a self-assessment questionnaire asks about, and we document the rest.
What you actually get
Compliance Documentation That Exists on Paper, Not in a Sales Pitch
Most IT companies mention compliance and never deliver the documents. Every managed agreement produces real artifacts — the risk assessment, the written security plan, the incident response plan, the quarterly restore report. When a carrier audit or a regulatory inquiry arrives, the answer is already written.
Your stack
Software We Support Around
ServiceTitan · Housecall Pro · FieldEdge · and the field service platforms your dispatchers and technicians depend on.
Geoffrey Giles
Founder · former Virtual CIO
Why us
Built by Someone Who Managed $24 Million in Annual IT Spend — and Saw What Wasn’t Working
Soda City Systems was founded by a former Virtual CIO at a national managed IT provider, where he managed $24 million in annual IT spend across South Carolina. That role made one thing clear: as IT firms grow and get acquired, businesses with 10 to 50 employees stop getting the attention they need.
Your problems stop repeating.
Every issue we resolve gets a second look — what caused it, and what would prevent it. The businesses that have worked with us longest call us the least.
You never start over with a stranger.
You have an accountant who already knows your books. You have an attorney who already knows your contracts. Now you have an IT team that already knows your technology.
Your IT company doesn’t outgrow you.
We’re not an enterprise firm that occasionally takes a small client, and not a solo consultant who disappears for a week. Founder-operated and locally owned, built for businesses your size and only your size.
Our guarantees
Three Commitments, in Writing
The 60-Day Out
If the relationship isn’t working, give us 60 days’ notice and walk. No penalties, no buyout fees. We hand off your documentation, credentials, and configuration to whoever comes next.
The Rate Lock
Your per-user rate is fixed for 24 months from signing. If our prices go up, yours doesn’t change until month 25.
The Quarterly Restore Test
Every quarter we restore your data from backup, document the result, and send you the report. If a restore fails, we fix the cause and re-test before the quarter closes, at no charge.
Questions
Common Questions
Can you support our field technicians’ tablets and phones?
On company-owned devices, yes — the same monitoring, patching, MFA, and access restrictions apply. Personal devices are where we draw the line, because we’re not going to manage software on equipment your team owns.
Our busiest season is the worst time for changes. How do you handle that?
We schedule deployment work around your season, not ours. That’s a scheduling conversation during the walkthrough, and it’s the kind of thing a generalist IT company learns about in month four.
Do we have compliance requirements?
Not in the way a medical practice does, but if you take payment cards you have PCI DSS obligations. The six controls cover most of what a self-assessment questionnaire asks about, and we document what’s left.
How much does managed IT cost for a company our size?
Starting at $100 per user, per month, locked for 24 months. Field-heavy businesses often have fewer office seats than headcount suggests, so the number is usually lower than owners expect.
What if dispatching goes down on a Saturday?
That’s a services agreement question, and it’s one you should ask every provider you talk to. We’ll tell you exactly what our response commitment is in writing rather than implying round-the-clock coverage we don’t offer.
Free IT walkthrough
Find Out What Your Business Needs
The right IT plan for a 12-person insurance agency looks nothing like the right plan for a 30-person dental practice. We’ll come to your office, look at your current setup, talk through what’s working and what isn’t, and give you a clear recommendation.
It takes about an hour. No pressure, no contracts, no 47-slide presentation.
Book your walkthrough
We’ll call you back within one business hour.